Who we are

This website, https://kmac.store, is run by K-Mac Enterprise (“K-Mac”, “we”, “us”). We sell honey, home-care products, oral care products, and vitamins and minerals.

This policy explains what personal information we collect when you visit our website, create an account, place an order, contact us or leave a comment. It also explains how we use that information and the choices you have.

By using our website, you agree to the practices described in this policy.

What information we collect

When you place an order

We collect the details needed to process and deliver your order: your name, billing and delivery address, phone number, email address, and the products you buy.

Payments are handled by our payment providers. We do not store your full card or mobile money account details on our website.

When you create an account

We store your name, email address, username, password (encrypted), saved addresses and order history. You can view and update this information at any time from My Account.

When you contact us

When you use our contact form, email us or call us, we collect your name, email address, phone number, and the content of your message.

When you leave a comment or review

We collect the details shown in the comment form, plus your IP address and browser user agent string to help detect spam.

An anonymised string created from your email address (called a hash) may be sent to the Gravatar service to see if you use it. The Gravatar privacy policy is available at automattic.com/privacy. After your comment is approved, your profile picture is visible to the public next to your comment.

When you upload images

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

When you browse

Like most websites, our server automatically records basic technical information, such as your IP address, browser type, device and the pages you visit. We use this to keep the website running securely.

How we use your information

We use your information to:

  • Process, deliver and follow up on your orders
  • Manage your account
  • Answer your questions and provide customer support
  • Send order confirmations and important updates about your purchases
  • Prevent fraud, spam and misuse of our website
  • Improve our products, services and website
  • Meet our legal and tax obligations

We will only send you marketing messages, such as offers or newsletters, if you have agreed to receive them. You can unsubscribe at any time using the link in the message or by contacting us.

Who we share your information with

We do not sell your personal information. We only share it when needed to run our business:

  • Payment providers, to process your payments securely
  • Delivery and courier partners, to deliver your orders (your name, address and phone number)
  • Website hosting and technical service providers, who help us run and secure the website
  • Spam detection services, which may check visitor comments automatically
  • Authorities, when required by law or to protect our rights and our customers

If you request a password reset, your IP address is included in the reset email.

Cookies

Cookies are small files stored in your browser. We use them to make the website work and to make it easier to use.

  • Shopping cookies remember the items in your cart and your wishlist while you shop.
  • Login cookies keep you signed in. They last for two days, or two weeks if you select “Remember Me”. They are removed when you log out.
  • Screen option cookies save your display choices and last for one year.
  • Comment cookies: if you leave a comment, you can choose to save your name, email address and website so you don’t have to enter them again. These last for one year.
  • Test cookie: when you visit our login page, we set a temporary cookie to check that your browser accepts cookies. It contains no personal data and is deleted when you close your browser.

You can block or delete cookies in your browser settings. Some parts of the website, such as the cart and checkout, may not work without them.

Embedded content from other websites

Pages on this site may include embedded content, such as videos, images or social media posts. Embedded content from other websites behaves exactly as if you had visited that website.

Those websites may collect data about you, use cookies, add third-party tracking, and monitor your interaction with the embedded content. This includes tracking your interaction if you have an account and are logged in to that website.

How long we keep your information

  • Orders: we keep order and payment records for as long as required for accounting, tax and legal purposes.
  • Accounts: we keep your account information until you ask us to delete your account.
  • Messages: we keep contact form messages and emails for as long as needed to answer your request and follow up.
  • Comments: comments and their data are kept indefinitely, so we can recognise and approve follow-up comments automatically.

Your rights

You can ask us to:

  • Give you a copy of the personal information we hold about you
  • Correct information that is wrong or incomplete
  • Delete your personal information
  • Stop sending you marketing messages

To make a request, contact us using the details below. We may need to confirm your identity first. We cannot delete information we must keep for administrative, legal or security purposes.

If you have an account, you can also view and edit your details at any time in My Account. You cannot change your username.

How we protect your information

We use reasonable security measures to protect your information, including a secure (HTTPS) connection and restricted access to customer data. No website is completely secure, so please keep your password private and log out on shared devices.

Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

If you have questions about this policy or your personal information, contact us:

  • Email: info@kmacenterprise.com
  • Phone:+237 79372680
  • Address: Kmac residence,Buea, Cameroon